The Moorhill Monitor
* Volume
10 / Issue 4 / Date 4th Quarter 2001 *
In this
Issue:
[ISO 9000 and
ISO 14000 in Plain Language]
[Dr. Seuss]
[Human behavior is Driven]
[Juan
Valdez]
[Documentation Requirements for ISO 9001:2000]
Moorhill International Group, Inc.
Fostering International Relations Through Commerce
|
Providing sound implementation strategies for 2000
Offering extensive training / auditing services
Integrating TL 9000 and/or AS 9100 systems |
Assisting with on-site baseline assessments
Reviewing existing documentation
Inspiring company-wide adoption methods |
1.
ISO 9000 and ISO 14000 in Plain Language!
This section tells you briefly what ISO 9000
and ISO 14000 are and what they are not.
Both "ISO 9000" and "ISO 14000" are actually
families of standards which are referred to under these generic
titles for convenience. Both families consist of standards and
guidelines relating to management systems, and related supporting
standards on terminology and specific tools, such as auditing (the
process of checking that the management system conforms to the
standard).
ISO 9000 is primarily concerned with
"quality management". Like "beauty", everyone may have his or her
idea of what "quality" is. In plain language, the standardized
definition of "quality" in ISO 9000 refers to all those features of
a product (or service) which are required by the customer. "Quality
management" means what the organization does to ensure that its
products conform to the customer's requirements.
ISO 14000 is primarily concerned with
"environmental management". In plain language, this means what the
organization does to minimize harmful effects on the environment
caused by its activities.
Both ISO 9000 and ISO 14000 concern the way
an organization goes about its work, and not directly the result of
this work. In other words, they both concern processes, and not
products – at least, not directly. Nevertheless, the way in which
the organization manages its processes is obviously going to affect
its final product. In the case of ISO 9000, it is going to affect
whether or not everything has been done to ensure that the product
meets the customer's requirements. In the case of ISO 14000, it is
going to affect whether or not everything has been done to ensure a
product will have the least harmful impact on the environment,
either during production or disposal, either by pollution or by
depleting natural resources.
However, neither ISO 9000 nor ISO 14000 are
product standards. The management system standards in these families
state requirements for what the organization must do to manage
processes influencing quality (ISO 9000) or the processes
influencing the impact of the organization's activities on the
environment (ISO 14000).
In both cases, the philosophy is that these
requirements are generic. No matter what the organization is or
does, if it wants to establish a quality management system or an
environmental management system, then such a system has a number of
essential features which are spelled out in ISO 9000 or ISO 14000.
|
|
Source: ISO,
11/01
2. Dr. Seuss!
Dr. Seuss
Explains Why Computers Sometimes Crash
If a packet hits
a pocket on a socket on a port, and the bus is interrupted at a very last
resort, and the access of the memory makes your floppy disk abort, then the
socket packet pocket has an error to report.
If your cursor
finds a menu item followed by a dash, and the double-clicking icon puts Your
window in the trash, and your data is corrupted cause the index doesn't hash,
then your situation's hopeless and your system's going to crash!!
If the label on
the cable on the table at your house says the network is connected to the
button on your mouse, but your packets want to tunnel to another protocol,
that's repeatedly rejected by the printer down the hall, and your screen is
all distorted by the side effects of gauss, so your icons in the window are as
wavy as a souse; then you may as well reboot and go out with a bang, 'cuz sure
as I'm a poet, the sucker's going to hang!
When the copy of
your floppy's getting sloppy in the disk, and the macro code instructions
cause unnecessary risk, then you'll have to flash the memory and you'll want
to RAM your ROM. Quickly turn off the computer and be sure to tell your Mom!
Submitted: "For Fun!",
11/01
3. Human Behavior is
Driven!
Human behavior is driven by unconscious desires not easily accessible to the
conscious mind. The software industry is shaped by inside developments not
easily visible to the public.
Want to know where we're headed in 2001 and beyond? Pay attention to these
five forces. They are the key factors influencing software developers -- whose
decisions determine what new software you'll use -- plus where and when you'll
get it.
True distributed computing. Sun's Jini and Microsoft's Millennium are
the latest attempts to reach the holy grail of distributed, object-oriented
computing. In the short term, they represent an easy way to connect tiny
devices to the Internet. In the long term, they portend applications
constructed by mixing and matching small modules scattered around the network.
Implications: Choose which standard to support. Rebuild software as a series
of self-identifying objects.
Netsourcing. I call this idea "Weblications." Click for more. Others
call it "netsourcing" -- as in outsourcing key services via the Internet.
Watch for AOL, Netcenter, MSN and the other portals to move heavily into
services. So will corporate sites eager to attract customers.
Implications: Rethink and rearchitect software to make it available over the
Internet. Private-label your Internet services to major portals.
The new verticals. Until now, makers of specialized, industry-specific
applications have been limited by geography and manpower. With the rise of
Weblications, they can now sell to anyone,
anywhere. Plus, new Web standards such as XML let their systems interact with
each other and connect into an end-to-end ecommerce solution.
Implications: Propagate narrow specialty programs to a wider audience. Do
specialized versions of broad applications.
Open source.
Giving away the source code of your application so customers can freely modify
it. Unlikely to affect shrink-wrap software. Quite likely to affect makers of
operating systems, databases and programming environments.
Implications: Forces Sun, Microsoft, SAP and others to consider opening all or
part of their proprietary products.
Electronic software distribution. Retail software sales are shifting to
the Internet, especially sales to major corporations. High-speed Internet
connections now make downloads faster. Internet services now let you know when
it's time to upgrade. And utilities now make downloading
easier and more reliable. Only the lack of standards stands in the way.
Implications: Corporate buyers will be first on board because of their fast
connections. As more home users get fast access, consumers will join in.
Traditional retailers are in jeopardy.
Submitted: By a Techie!, 10/01
4.
Juan Valdez!
YOU
KNOW YOU'VE BEEN DRINKING WAY TOO MUCH COFFEE WHEN.....
* Juan Valdez named his donkey after you.
* You haven't blinked since the last lunar eclipse.
* You just completed another sweater and you don't know how to knit.
* The only time you're standing still is during an earthquake.
* The nurse needs a scientific calculator to take your pulse.
* Your so jittery that people use your hands to shake paint cans.
* You walk twenty miles on your treadmill before you realize it's not plugged
in.
* Your taste buds are so numb you could drink your lava lamp.
* When you call radio talk shows, they ask you to turn yourself down.
* Your life goal is to amount to a hill of beans.
* You channel surf faster without a remote.
* You name your cats "Cream" and "Sugar."
* You have a picture of your coffee mug on your coffee mug.
* You can outlast the Energizer bunny.
* You short out motion detectors.
* Your nervous twitch registers on the Richter scale.
* You think being called a "drip" is a compliment.
* You help your dog chase its tail.
* You're up to four heart attacks a day.
* Your coffee mug is insured by Lloyd's of London.
* You introduce your spouse as your coffeemate.
* You think CPR stands for "Coffee Provides Resuscitation."
* Your first-aid kit contains two pints of coffee with an I.V. hookup.
* You're passing everybody on the freeway when you suddenly realize: you left
your car at home!
Submitted: Anonymously!, 10/01
5. Documentation
Requirements for ISO 9001:2000!
|
|
|
Description
|
Type
|
|
4.2.2
|
Quality
manual
|
Quality
manual
|
M
|
|
|
|
4.2.3
|
Control
of documents
|
Documented
procedure
|
P
|
|
4.2.4
|
Control
of records
|
Documented
procedure
|
P
|
|
8.2.2
|
Internal
audit
|
Documented
procedure
|
P
|
|
8.3
|
Control
of nonconforming product
|
Documented
procedure
|
P
|
|
8.5.2
|
Corrective
action
|
Documented
procedure
|
P
|
|
8.5.3
|
Preventive
action
|
Documented
procedure
|
P
|
|
|
|
5.6.1
|
General
|
Management
reviews
|
R
|
|
6.2.2(e)
|
Competence,
awareness, and training
|
Employee
skills
|
R
|
|
7.1(d)
|
Planning
of product realization
|
Product
fulfillment
|
R
|
|
7.2.2
|
|
Requirements
review
|
R
|
|
7.3.2
|
Design
and development inputs
|
Design
inputs
|
R
|
|
7.3.4
|
Design
and development review
|
Design
reviews
|
R
|
|
7.3.5
|
Design
and development verification
|
Design
verification
|
R
|
|
7.3.6
|
Design
and development validation
|
Design
validation
|
R
|
|
7.3.7
|
Control
of design and development changes
|
Design
changes
|
R
|
|
7.4.1
|
Purchasing
process
|
Supplier
evaluation
|
R
|
|
7.5.2(d)
|
Validation
of processes for production and service provision
|
|
|
|
7.5.3
|
Identification
and traceability
|
Product
identification
|
R
|
|
7.5.4
|
Customer
property
|
|
|
|
7.6
(a)
|
Control
of monitoring and measuring devices
|
Calibration
standards
|
R
|
|
7.6
|
Control
of monitoring and measuring devices
|
Previous
results
|
R
|
|
7.6
|
Control
of monitoring and measuring devices
|
Results
of calibration
|
R
|
|
8.2.2
|
Internal
audit
|
Audit
results
|
R
|
|
8.2.4
|
Monitoring
and measurement of product
|
Product
conformance
|
R
|
|
8.3
|
Control
of nonconforming product
|
Nonconforming
nature
|
R
|
|
8.5.2(e)
|
Corrective
action
|
Corrective
action results
|
R
|
|
8.5.3(d)
|
Preventive
action
|
Preventive
action taken
|
R
|
Legend:
M
= manual / P = procedure / R
= record
Source:
Moorhill International Group, Inc. - 11/01
The Moorhill Monitor
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