The  Moorhill  Monitor
 * Volume 8 / Issue 2 / Date 2nd Quarter 1999 *
 

In this Issue:
[Three ISO 9001 Elements] [The Top 10 Foreign Markets] [Reasons to Recycle]
[Negotiator, Know Thyself] [A Registrar's Mandatory Elements]


Moorhill International Group, Inc.
Fostering International Relations Through Commerce


Providing sound implementation strategies
Offering extensive training / auditing services
Integrating D1-9000 and/or AS 9000 systems
Assisting with on-site baseline assessments
Reviewing existing documentation
Inspiring company-wide adoption methods


1. Three ISO 9001 Elements

Is your organization making full use of the ISO 9001 elements? The ISO 9001 quality management system (QMS) standard is made up of 20 key elements, but the combined use of certain elements can be extremely important to facilitating continuous improvement in your QMS.

The integration of the following ISO 9001 elements form the foundation of a solid, continuous improvement system: 4.17 (Internal Quality Audits), 4.14 (Corrective and Preventive Action), and 4.1.3 (Management Review).

The purpose of internal quality audits is to continuously and systematically monitor the effectiveness of the QMS. The purpose of an effective corrective action system is to ensure that problem areas in a QMS are identified, analyzed, and solved. An effective preventive action system ensures that actions to prevent occurrence of a potential problem are identified and effectively implemented. the purpose of a management review process is to periodically evaluate the performance and effectiveness of the QMS.

The effective integration of these three ISO 9001 elements can be the foundation for a company's continuous improvement journey.

Source: The Informed Outlook, 1/99.

2. The Top 10 Foreign Markets

(Ranked by Combined 1998 Exports-Imports, Estimated in US$ Billion).

1. Canada 6. Germany
2. Japan 7. Taiwan
3. Mexico 8. France
4. China 9. South Korea
5. United Kingdom 10. Singapore

Source: U. S. Department of Commerce and the CIA World Factbook.

3. Reasons to Recycle

Each ton of recovered paper save 17 trees, 7,000 gallons of water creates 35 percent less pollution than manufacturing paper from virgin trees, it also saves 3 cubic yards of landfill space.

One tree can filter up to 60 pounds of pollutants from the air each year.

The current recovery rate for paper in the United States is 45 percent. Participants in the paper industry are striving to reach a recovery rate of 50 percent by the year 2000.

Each aluminum can recycled will save the same amount of energy needed to light a bulb for three hours.

Americans discard enough aluminum every three months to rebuild our entire commercial air fleet.

Annually, enough energy is saved by recycling steel to supply the city of Los Angeles with electricity for almost 10 years.

Source: D. Franzen, NJ.

4. Negotiator, Know Thyself

Seven Tools for Highly Cooperative People:

1. Avoid concentrating too much on your bottom line. Spend extra time preparing your goals and expectations.

2. Develop a specific alternative as a fallback if the negotiation fails.

3. Get an agent and delegate the negotiation task.

4. Bargain on behalf of someone or something else, not yourself.

5. Create an audience.

6. Say, "You will have to do better because ..."

7. Insist on commitments, not just agreements.

 

Seven Tools for Highly Competitive People:

1. Think win-win, not just win.

2. Ask more questions than you think you should.

3. Rely on standards.

4. Hire a relationship manager.

5. Be scrupulously reliable.

6. Do not haggle when you negotiate.

7. Always acknowledge the other party. Protect their self-esteem.

Source: INC. 5/99.

5. A Registrar's Mandatory Elements

DNV Certification, Inc. believes that the ISO elements that apply to a service industry company are in some cases mandatory because they must be addressed in the quality manual and supporting procedures, regardless of the type of service provided. Those system elements considered mandatory are:

4.1, 4.2, 4.3, 4.4, 4.5, 4.8, 4.9, 4.10, 4.13, 4.14, 4.16, 4.17, 4.18, others as appropriate.

Source: Quality News, Volume 5, Issue 3.



Moorhill Monitor 1998 / 1999 Archives


Moorhill International Group, Inc.
P. O. Box 26757
Tempe, AZ 85285, USA

tel: 480-491-2007
fax: 480-491-2101

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