The Moorhill Monitor
*
Volume 11 / Issue 2 / Date 2nd Quarter 2002 *
In this
Issue:
[The Three 'toins' of ISO]
[A Day of National Prayer]
[Quality Quotations]
[Government
Verbosity]
[The Eight Quality Management Principles of ISO 9001:2000]
Moorhill International Group, Inc.
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Integrating TL 9000 and/or AS 9100 systems |
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Reviewing existing documentation
Inspiring company-wide adoption methods |
1.
The
three ‘tions': certification, registration and accreditation!
The assessment of a quality system against the requirements of one
of the ISO 9000 standards and the subsequent issuing of a
certificate to confirm that it is in conformance with the standard's
requirements is variously referred to in different countries as
certification or registration. In fact, these two terms
are employed in a broader conformity assessment context than that of
ISO 9000 alone and their standardized definitions show that they are
not synonyms.
However, in the ISO 9000 & ISO 14000 context, "certification" and
"registration" are used interchangeably in some countries – a
practice which reflects different national, or business culture
preferences. Likewise, the bodies, which issue ISO 9000 & ISO 14000
certificates – "certification bodies" – are referred to in some
countries as "registration bodies", or "registrars". Again, these
different appellations refer to the same type of body.
Accreditation
is another term which, in the ISO 9000 or ISO 14000 context, is also
sometimes used – wrongly – as a synonym for "certification" or
"registration". "Accreditation" is the
procedure by which an authoritative body gives formal recognition
that a body or person is competent to carry out specific tasks. In
the ISO 9000 or ISO 14000 context, it relates to the work of
national accreditation bodies which have been set up in a number of
countries to provide some measure of control over the activities of
quality system or environmental management system certification
bodies. An accreditation body will accredit – or, in simpler
language, approve – a certification body as competent to carry out
ISO 9000 certification of quality management systems, or ISO 14000
certification of environmental management systems, in specified
business sectors.
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|
Source: ISO,
12/01
2. A Day of National
Prayer!
Lord, we come to You
on bended knee,
heads bowed and our
hearts filled to overflowing
with so much grief
for the many people who have
been injured and
killed in our National crisis.
We ask you Lord, to
give courage
and strength to
those who so bravely
go to their aid. And
though their hearts will
be heavy and filled
with sorrow we ask Lord
that You give them
the endurance needed
to help them through
this difficult task.
Please give us the
strength Lord,
to get through each
difficult and devastating
day that faces each
of us and our country.
Protect and guide
our Military that
are now being called
to duty.
We ask Lord, that
You guide the leaders
of our great country
in their hour of decision.
The burden that has
been placed on their
shoulders during
this crisis is overwhelming.
We ask that with
Your infinite wisdom you
guide them gently to
the right decisions.
And lastly Lord, we
ask that you
allow us all to come
together as a Nation,
to stand tall and
united, so that we might
help each other in
our hour of need.
Amen
Source: The White House,
04/02
3. Quality
Quotations!
"Inventories can be managed, but people must
be led."
- Ross Perot
"There are two kinds of people, those who do
the work and those who take the credit. Try to be in the first group, there's
less competition there."
- Indira Gandhi
" The guiding principle should be, Make No
Small Plans!"
- Juran
Source: ASQ, 05/02
4.
Government Verbosity!
Pythagorean theorem: 24 words.
The Lord's prayer: 66 words.
Archimedes' Principle: 67 words.
The 10 Commandments: 179 words.
The Gettysburg address: 286 words.
The Declaration of Independence: 1,300 words.
U.S. Government regulations on the sale of cabbage: 26,911 words.
...and that says it all.
Submitted: Anonymously, 02/02
5. The Eight Quality
Management Principles of ISO 9001:2000!
Principle 1 - Customer-Focused Organization
Organizations
depend on their customers and therefore should understand current and future
customer needs, meet customer requirements and strive to exceed customer
expectations.
Key
Benefits:
·
Increased revenues
and market shares obtained through flexible and fast responses to market
opportunities.
·
Improved customer
loyalty leading to repeat business and referrals
Principle 2
- Leadership
Leaders establish
unity of purpose and direction of the organization. They should create and
maintain the internal environment in which people can become fully involved in
achieving the organization’s objectives.
Key
Benefits:
·
People will
understand and be motivated towards the organization’s goals and objectives
·
Activities are
evaluated, aligned and implemented in a unified way
·
Leading by example
thereby enabling continual improvement
Principle 3
- Involvement of People
People at all
levels are the essence of an organization and their full involvement enables
their abilities to be used for the organizations benefit.
Key
Benefits:
·
Motivated,
committed and involved people
·
People feel
accountable for their own performance
·
People eager to
participate and contribute to continual improvement
Principle 4
- Process Approach
A desired result
is achieved more efficiently when related resources and activities are managed
as a process.
Key
Benefits:
·
Ability to lower
costs and shorten cycle times through effective use of resources
·
Improved,
consistent and predictable results
·
Allows improvement
opportunities to be focused and prioritized.
Principle 5
— System Approach to Management
Identifying,
understanding and managing a system of interrelated processes for a given
objective improves the organization’s effectiveness and efficiency.
Key
Benefits:
·
Alignment of the
processes which will best achieve the desired results
·
The ability to
focus effort on the processes that matter
·
Provides
confidence to key interested parties of the effectiveness and efficiency of
the organization
Principle 6
— Continual Improvement
Continual
improvement should be a permanent objective of the organization.
Key
Benefits:
·
Increased
competitive advantage through improved organizational capabilities
·
Flexibility to
react quickly to opportunities
Principle 7
- Factual approach to decision making
Effective
decisions are based on the analysis of data and information
Key
Benefits:
·
Informed decisions
·
An ability to
demonstrate the effectiveness of past decisions through reference to factual
histories
·
Ability to review,
challenge and change opinions and decisions.
Principle 8
- Mutually beneficial supplier relationships
An organization
and its suppliers are interdependent and a mutually beneficial relationship
enhances the ability of both to create value
Key
Benefits:
·
Increased ability
to create value for both parties
·
Flexibility and
speed of agreed joint responses to changing markets
·
Optimization of
costs and resources.
Source:
ISO, Geneva, CH, 01/02
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